Refund and Cancellation Policy
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Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers purchasing our courses online have the right to cancel their purchase within 14 days of the date of enrolment and receive a full refund.
To exercise your right to cancel, you must notify us in writing within the 14-day cancellation period. This is known as the 鈥淐ooling Off鈥 period.
All of the 91黑料 Learning Academy courses are supplied as digital content.
By accessing your course, logging into the learning platform, downloading materials, attending course content, or otherwise beginning the programme during the 14-day cancellation period, you acknowledge and agree that the supply of digital content has commenced.
Where you have expressly consented to immediate access to the course content and acknowledged that your right to cancel may be lost once the supply of digital content begins, your statutory right to cancel will end when access to the digital content commences.
Once the 14-day cancellation period has expired, refunds will not normally be available.
91黑料 is unable to offer refunds where:
- The cooling-off period has expired; and/or
- Course content has been accessed, downloaded, attended, or otherwise used; and/or
- Assessments have been attempted or completed
Learners are responsible for ensuring that the programme is suitable for their needs before enrolling.
91黑料 recognises that exceptional circumstances may occasionally arise. Any request for a refund outside the statutory cancellation period will be considered at our sole discretion and on a case-by-case basis.
The consideration of a refund request does not imply entitlement to a refund, nor does the approval of one request establish a precedent for future cases.
Where a discretionary partial refund is approved, 91黑料 reserves the right to make deductions to reflect course access, content consumed, services provided, events attended, resources supplied, or other benefits already received.
All cancellation and refund requests should be submitted in writing to: office@bslm.org.uk
Requests should include the learner’s name, course enrolled on, date of purchase, and reason for the request with supporting documentation if applicable. A decision will be communicated to you within 28 days of the request being received.
Frequently Asked Questions
Q: Is there an in person attendance requirement?
A: Yes, to pass the LMCA programme all learners are required to have accumulated 10 in-person CPD hours. At present, this requirement can only be satisfied via attendance at the 91黑料 Annual Conference.
Q: I have attended 91黑料 conferences in the past, do they count towards LMCA in-person requirements?
A: If you attended either 91黑料 2021 (Edinburgh) or 91黑料 2022 (Tottenham) in-person, then this will count towards your in-person learning requirement.
Q: I have attended 91黑料 conferences in the past, do they count towards LMCA in-person requirements?
A: If you have attended a 91黑料 Annual Conference in-person for 10hrs or more, in one of the 3 yrs preceding your LMCA completion, this will count towards your in-person learning requirement.
Q: Do I get all the course content/materials immediately?
A: No. The nature of the LMCA programme is that of a spiral, whereby further content becomes available once you have passed the assessment of the content you have been studying. All learners will start with 鈥淟ifestyle Medicine: A Foundation Course鈥 and upon passing the assessment for this module will then have access to the individual pillar courses. This is similar in principle to University learning.
Q: Is there an option to pay in installments?
A: There is currently no option to pay in installments. We are looking at the logistics of this and hope that this is something that we can offer in the near future.
Q: My employer will fund me, can they be invoiced directly?
A: There is an option at the Checkout Stage of purchase to 鈥淧ay by Invoice鈥 please complete this and add any details that may be necessary, and an invoice will be forwarded to the relevant payee. Once payment has been received you will be enrolled onto the programme.
Q: I have previously sat IBLM Diploma, do I need to take LMCA?
A:No. There are a lot of similar themes between the IBLM Diploma and LMCA, with the end goal being the same, it may be that you would find it repetitive and great that you鈥檙e already certified. However, all of the courses that make up the LMCA will be able to purchase standalone, so you may wish to study a specific one of those, or one of our other Learning Academy courses
Q: I started by completing stand-alone courses but, have done a few now and wish to complete the full Core Accreditation, what can I do?
A: If a standalone course that is part of the LMCA programme has been purchased then there would be a pro-rata reduction in the cost of the overall programme, if you were to upgrade .
Q: Is there a specific time of the year the 91黑料 Core Accreditation starts and finishes?
A: No, Learners can start at any point of the year and work at their own pace. You have a maximum period of 30 months to complete and a reminder that pre-requisites, like in-person attendance must be within that 30 months period
Q: Is there any impact to my qualification status if I do not join the MOC?
A: In accordance with international standards, health care professionals must recertify in a chosen field every 10 years. The maintenance of certification was created as an alternative to that but failure to join or adhere to the requirements, would mean diplomates must repeat the accreditation
Q: Who is eligible to sign up for the Core Accreditation?
A: Those with a primary medical degree or primary healthcare degree are eligible to sign up to the physician and healthcare professional programmes respectively. We recognise that some careers follow non-standard routes. If you do not fit one of these categories but are still interested in studying then please contact us directly to discuss eligibility.
Q: How long will it take me to complete the programme?
A: We anticipate it will take 60 hours to study the content provided in the Core Accreditation programme, plus additional time needed to write your assessments. As mentioned elsewhere in the FAQ, you have 30 months to complete the programme. The majority of students complete within 12 months, which works out at an average of 5 hours per month for course content, not counting time spent on completing your assessments.
Q: Why written assessments over MCQ鈥檚?
A: Our structured assignments enable us to assess higher-order thinking including application, analysis and creation in the context of lifestyle medicine. It is more difficult, and in some cases not possible, to design multiple-choice questions (MCQs) reflecting such cognitive skills and such assessment styles are most commonly associated with assessing lower-levels of blooms taxonomy like remembering.
